Privacy Policy

Last Updated: January 1, 2026

1. Introduction and Scope

This Privacy Policy applies to all users of the aifa99 online gambling platform located at https://aifa99.cam. It covers personal data collected through our website, mobile applications, customer service communications, and any other interactions you have with aifa99. This policy should be read in conjunction with our Terms & Conditions, which govern your use of our services.

aifa99 operates as a data controller with respect to the personal information we collect from Indonesian residents. We process your personal data in accordance with applicable data protection laws, including regulations governing online gambling operators in our licensing jurisdiction and Indonesian privacy laws where applicable to cross-border data transfers.

2. Information We Collect

aifa99 collects several categories of personal information necessary to provide our services, comply with legal obligations, and improve your user experience.

2.1 Information You Provide Directly

When you register for an aifa99 account, verify your identity, or use our services, you provide us with the following information:

• Account Registration Data: Full name, date of birth, email address, phone number, residential address, username, and password.
• Identity Verification Documents: Government-issued identification (Indonesian KTP, passport, or driver's license), proof of address documents (utility bills, bank statements), and selfie photographs holding your ID as required by KYC (Know Your Customer) regulations.
• Financial Information: Bank account details including account holder name, bank name (BCA, BRI, BNI, Mandiri, etc.), account number, and e-wallet information (OVO, DANA, GoPay, ShopeePay) for deposits and withdrawals.
• Communication Records: Content of messages you send to our customer support team via live chat, email, or WhatsApp, including any attachments or documents you provide.
• Preference Settings: Language preferences, notification settings, deposit limits, self-exclusion requests, and other account customization choices.

2.2 Information Automatically Collected

When you access aifa99, our systems automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Connection Data: IP address, internet service provider, approximate geographic location based on IP address (city and province level, not precise GPS coordinates), and connection timestamps.
• Usage Data: Pages viewed, games played, betting history, deposit and withdrawal transactions, login timestamps, session duration, clickstream data, and interaction patterns on our platform.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to recognize your browser, remember your preferences, and analyze site usage. See Section 8 for detailed information about cookies.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction confirmation data from banks and payment service providers when you deposit or withdraw funds.
• Game Providers: Gameplay data and betting outcomes from third-party game studios whose games are available on aifa99 (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, etc.).
• Identity Verification Services: Validation results from third-party KYC verification providers that help us confirm the authenticity of your identity documents.
• Fraud Prevention Services: Risk assessment data from anti-fraud and anti-money laundering screening services that help protect our platform and users.

3. How We Use Your Information

aifa99 uses your personal information for the following purposes, all of which are necessary to provide our gambling services, comply with legal obligations, or pursue our legitimate business interests:

3.1 Service Provision and Account Management

• Creating and managing your aifa99 account
• Processing deposits, withdrawals, and other financial transactions
• Providing access to sports betting, casino games, slots, togel games, sabung ayam betting, and other gambling products
• Tracking your betting history, wins, losses, and account balance
• Calculating and applying bonuses, promotions, and VIP rewards based on your activity
• Providing customer support and responding to your inquiries
• Sending account-related notifications including transaction confirmations, withdrawal approvals, and security alerts

3.2 Legal Compliance and Security

• Verifying your identity and age (21+ requirement) to prevent underage gambling
• Complying with anti-money laundering (AML) and counter-terrorist financing (CTF) regulations
• Detecting, preventing, and investigating fraud, cheating, bonus abuse, and other prohibited activities
• Enforcing our Terms & Conditions and resolving disputes
• Responding to legal requests from courts, regulatory authorities, and law enforcement agencies
• Maintaining audit logs and records as required by our gaming license
• Implementing responsible gaming measures including deposit limits and self-exclusion programs

3.3 Marketing and Communications

• Sending promotional emails about new games, bonuses, tournaments, and special offers (only with your consent, which you can withdraw at any time)
• Displaying personalized promotions on the aifa99 platform based on your gaming preferences and history
• Conducting customer satisfaction surveys and requesting feedback
• Informing you about important service updates, policy changes, and new features

3.4 Platform Improvement and Analytics

• Analyzing user behavior to improve website design, game selection, and user experience
• Testing new features and optimizing platform performance
• Identifying technical issues and bugs to maintain service quality
• Understanding which games, betting markets, and features are most popular with Indonesian players
• Optimizing our mobile app and responsive design for common Indonesian devices and network conditions

4. Legal Basis for Processing (GDPR Compliance)

For users to whom European Union General Data Protection Regulation (GDPR) or similar data protection laws apply, aifa99 processes personal data based on the following legal grounds:

• Contractual Necessity: Processing your account, financial transactions, and gaming activity is necessary to perform our contract with you (the Terms & Conditions you agreed to).
• Legal Obligation: Identity verification, anti-money laundering checks, age verification, and regulatory reporting are required by law.
• Legitimate Interest: Fraud prevention, platform security, service improvement, and direct marketing to existing customers are our legitimate business interests, balanced against your privacy rights.
• Consent: Marketing communications beyond transactional messages require your explicit consent, which you can withdraw at any time via account settings or by contacting support.

5. Information Sharing and Disclosure

aifa99 does not sell your personal information to third parties. We only share your data in the following circumstances:

5.1 Service Providers and Business Partners

We share necessary information with third-party service providers who help us operate aifa99:

• Payment Processors: Banks and payment gateways that facilitate deposits and withdrawals (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay, ShopeePay, and others).
• Game Providers: Software studios that provide casino games, slots, and live dealer tables (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe, etc.). These providers receive minimal data needed to deliver games, such as your user ID and betting information.
• KYC Verification Services: Third-party identity verification providers that validate your documents and screen for fraud.
• Cloud Hosting Providers: Companies that host our servers, databases, and platform infrastructure.
• Customer Support Tools: Live chat, email, and ticketing platforms that help us provide support.
• Analytics Services: Tools that help us understand user behavior and improve our platform.

All service providers are contractually bound to protect your data, use it only for specified purposes, and comply with applicable data protection laws.

5.2 Legal and Regulatory Authorities

We disclose personal information to government authorities, regulators, and law enforcement when:

• Required by law, regulation, court order, or legal process
• Requested by our gaming license authority as part of regulatory oversight
• Necessary to report suspicious transactions under AML/CTF obligations
• Required to protect aifa99's legal rights, enforce our Terms & Conditions, or defend against legal claims
• Necessary to prevent harm, fraud, or illegal activity

5.3 Business Transfers

If aifa99 is acquired by, merges with, or sells assets to another company, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email and prominent website notice before your information is transferred and becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your information with third parties not described above if you provide explicit consent at the time of sharing.

6. International Data Transfers

aifa99 primarily serves Indonesian residents, but our technical infrastructure, service providers, and game studios operate globally. Your personal information may be transferred to, stored on servers located in, and processed in countries outside Indonesia, including jurisdictions where our gaming license is held and where our technology partners operate.

These countries may have data protection laws different from Indonesian laws. When we transfer your data internationally, we ensure appropriate safeguards are in place through:

• Standard contractual clauses approved by data protection authorities
• Adequacy decisions recognizing certain countries as providing adequate data protection
• Binding corporate rules for transfers within multinational corporate groups
• Explicit consent from you where required by law

By using aifa99 services, you acknowledge and consent to these international data transfers as necessary to provide our gambling platform.

7. Data Retention

aifa99 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Data Category	Retention Period	Reason
Account registration data	Account lifetime + 7 years after closure	Legal and regulatory requirements
KYC verification documents	Account lifetime + 7 years after closure	AML/CTF compliance obligations
Financial transaction records	7 years from transaction date	Tax, audit, and regulatory requirements
Betting history and game data	7 years from bet placement	Dispute resolution and gaming license requirements
Customer support communications	3 years from communication date	Service quality and dispute resolution
Marketing consent records	3 years from consent withdrawal	Legal proof of consent/withdrawal
Website analytics and cookies	Up to 26 months	Platform improvement and user experience

After the retention period expires, we securely delete or anonymize your personal information. Anonymized data that cannot identify you may be retained indefinitely for statistical and research purposes.

8. Cookies and Tracking Technologies

aifa99 uses cookies and similar technologies to enhance your browsing experience, analyze site usage, and deliver personalized content.

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, keep you logged in, and understand how you use the site.

8.2 Types of Cookies We Use

• Essential Cookies: Strictly necessary for website functionality, including login sessions, account security, and transaction processing. These cannot be disabled.
• Performance Cookies: Collect anonymous information about how visitors use aifa99, helping us identify technical issues and optimize performance.
• Functionality Cookies: Remember your preferences such as language selection, currency display, and display settings.
• Targeting/Advertising Cookies: Track your browsing activity to deliver relevant promotions and measure marketing effectiveness. These require your consent.

8.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive warnings before cookies are stored. Note that disabling essential cookies will prevent you from using certain aifa99 features, including logging in and placing bets.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right of Access: Request a copy of the personal data we hold about you, including details about how we process it.
• Right to Rectification: Correct inaccurate or incomplete personal information. You can update most information through your account settings.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data, subject to legal retention obligations and legitimate reasons to retain data (e.g., ongoing disputes, regulatory requirements).
• Right to Restriction of Processing: Request that we limit how we use your data in certain circumstances.
• Right to Data Portability: Receive your personal data in a structured, machine-readable format and transmit it to another service provider.
• Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Withdraw consent for processing that requires consent (e.g., marketing emails), without affecting the lawfulness of processing before withdrawal.
• Right to Lodge a Complaint: File a complaint with your local data protection authority if you believe we've violated your privacy rights.

To exercise these rights, contact us at [email protected] with your request. We will respond within 30 days and may require identity verification to prevent unauthorized access to your data.

10. Data Security

aifa99 implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption, the same technology used by banks.
• Secure Storage: Personal data is stored on secure servers with restricted access controls, firewall protection, and intrusion detection systems.
• Access Controls: Only authorized aifa99 employees who need access to perform their duties can view personal information, subject to strict confidentiality obligations.
• Password Protection: Your password is hashed using strong cryptographic algorithms and never stored in plain text.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and fix potential weaknesses.
• Staff Training: Our team receives ongoing training on data protection principles and security best practices.

While we implement robust security measures, no system is completely secure. You are responsible for maintaining the confidentiality of your password and notifying us immediately if you suspect unauthorized account access.

11. Children's Privacy

aifa99 services are strictly for adults aged 21 and older. We do not knowingly collect personal information from anyone under 21 years of age. If we discover that we have inadvertently collected data from a person under 21, we will immediately delete that information and close the associated account. Parents or guardians who believe their child has provided personal information to aifa99 should contact us immediately at [email protected].

12. Third-Party Links

The aifa99 platform may contain links to third-party websites, including game providers, payment processors, and responsible gaming resources. This Privacy Policy applies only to aifa99. We are not responsible for the privacy practices of third-party sites. We encourage you to read the privacy policies of any external site you visit.

13. Changes to This Privacy Policy

aifa99 may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or business operations. Material changes will be communicated to users via email and prominent notice on the website at least 14 days before taking effect. The "Last Updated" date at the top of this document indicates when the most recent changes were made.

Continued use of aifa99 services after changes take effect constitutes acceptance of the updated Privacy Policy. We recommend reviewing this policy periodically to stay informed about how we protect your information.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Subject Line: "Privacy Inquiry" or "Data Protection Request"
• Response Time: We aim to respond to all privacy inquiries within 5 business days

For formal data subject rights requests (access, erasure, portability, etc.), please provide your full name, registered email address, and specific details of your request to help us process it efficiently and verify your identity.